Privacy Policy
Last updated: October 27, 2026
At Kavan Overlanding we respect the privacy of our customers and users. We are committed to handling your personal data responsibly, in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties and other applicable regulations.
1. Data controller
who operates commercially under the name Kavan Overlanding, with its address at Calle del Bosque 9418, Colonia Las Veredas, C.P. 23435, San José del Cabo, Baja California Sur, Mexico, is responsible for the processing of the personal data collected.
For any privacy-related matter, please contact us at: info@kavanoverlanding.com
2. Personal data we collect
To provide our services, we may request personal data such as your name, phone number, email address, home address, official ID, driver's license and tax information when required.
We may also process information related to bookings, payments, rented vehicles, authorized drivers, pick-up and return records, photographs, incidents and the location of vehicles during the rental period.
Payments may be processed through specialized third-party providers. Kavan Overlanding does not need to directly store the full banking information processed by those providers.
We do not usually request sensitive personal data. If it becomes necessary to process it, you will be informed and your consent will be requested when required by law.
3. How we use your data
Personal data will be used mainly to:
- Manage bookings and information requests.
- Verify identity and rental requirements.
- Formalize contracts and provide the contracted services.
- Process payments, security deposits and tax receipts.
- Communicate with you about your bookings.
- Handle inquiries, incidents, complaints and requests.
- Protect and manage our vehicles and equipment.
- Comply with legal, tax and contractual obligations.
Additionally, and where the required consent exists, we may use your contact details to share promotions, news and marketing communications.
These promotional purposes are not necessary to book our services. You may ask to stop receiving these communications at any time.
4. Use and transfer of information
To provide our services, we may rely on technology providers, booking platforms, payment processors, financial institutions, insurers and other providers related to our operations.
Personal data may be shared with third parties when necessary to provide the contracted services, comply with legal obligations or respond to requests from competent authorities, in accordance with applicable regulations.
When a transfer requires the data subject's consent, it will be requested under the terms established by current legislation.
Kavan Overlanding does not sell its customers' personal data.
5. Cookies and similar technologies
Our website may use cookies and similar technologies to improve how it works, remember preferences, analyze traffic and measure the performance of advertising campaigns.
Some of these tools may be provided by third parties, including analytics services and advertising platforms.
You can manage cookies through the options available in your browser and the consent mechanisms enabled on the website.
Where the law requires consent for certain technologies or data processing, it must be obtained beforehand.
6. Data protection and retention
Kavan Overlanding will adopt reasonable administrative, technical and physical measures to protect personal data against loss, alteration, or unauthorized access or use.
Information will be kept for as long as necessary to fulfill the stated purposes and applicable legal obligations.
Once the corresponding retention period ends, the data will be deleted or blocked in accordance with current legislation.
7. ARCO rights
Data subjects may exercise their rights of Access, Rectification, Cancellation and Opposition (ARCO), and may also request the revocation of their consent or the limitation of the use of their data where legally applicable.
To exercise these rights, please send a request to: info@kavanoverlanding.com
The request must include the data subject's name, a means to receive a response, a clear description of the request and the documents needed to prove their identity or legal representation.
Kavan Overlanding will respond to and process requests within the time limits established by applicable law, through the contact method provided by the requester.
Cancellation or revocation may be subject to the corresponding legal limitations when contractual or data-retention obligations exist.
8. Limiting the use of your data
You may request at any time that your personal data no longer be used for promotional or marketing purposes that are not essential to providing the service.
These requests can be sent to info@kavanoverlanding.com.
9. Changes to this Privacy Policy
Kavan Overlanding may modify or update this Privacy Policy to reflect changes in its services, operations or applicable legal provisions.
Changes will be communicated by publishing them on our website and, when legally required, through other appropriate means.
10. Contact
For any questions about this Privacy Policy:
Kavan Overlanding
Email: info@kavanoverlanding.com
WhatsApp: +52 624 100 0147
Website: https://kavanoverlanding.com
Address: Calle del Bosque 9418, Col. Las Veredas, San José del Cabo, B.C.S., C.P. 23435, Mexico.