Cancellation & Refund Policy
Last updated: October 27, 2026
At Kavan Overlanding we understand that travel plans can change. That's why we have set the following conditions for cancelling and changing bookings.
1. Booking confirmation
A deposit equal to 30% of the corresponding amount is required to confirm a booking. The remaining 70% must be paid before you receive the vehicle.
Cancellations and changes are subject to the conditions described below and to the rights established by applicable law.
2. Cancellations 30 days or more in advance
If the customer requests a cancellation at least 30 calendar days before the rental start date, they may receive a refund of the deposit actually paid.
Only non-recoverable processing fees that were disclosed in advance, and whose deduction is legally permitted, may be deducted.
3. Cancellations 15 to 29 days in advance
Cancellations requested between 15 and 29 calendar days before the rental start date are not eligible for a refund of the deposit, unless required by law.
However, the customer may request a one-time date change, subject to availability and the express approval of Kavan Overlanding.
If the rate for the new dates is higher, the customer must pay the difference. If it is lower, no refund or credit will be issued automatically, unless required by applicable law.
4. Cancellations less than 15 days in advance
Cancellations requested less than 15 calendar days before the rental start date are not eligible for a refund of the deposit or a contractual right to change dates, without prejudice to the consumer's legal rights.
5. No-shows and early returns
If the customer does not show up on the agreed date for reasons attributable to them, the corresponding cancellation conditions will apply.
Once the rental has started, voluntarily returning the vehicle early does not entitle the customer to a refund for unused days, unless required by law.
6. Cancellations by Kavan Overlanding
If, for reasons attributable to Kavan Overlanding, we are unable to provide the contracted service, we may offer an alternative, subject to the customer's acceptance.
If the service cannot be provided and the customer does not accept an alternative, the amounts corresponding to the service not provided will be refunded, respecting the rights established by applicable law.
7. Cancellation and change requests
To request a cancellation or change, the customer must contact us through our official channels and provide their name, booking number and travel dates.
Changes are only considered confirmed once Kavan Overlanding expressly accepts them in writing.
8. Refund processing
Eligible refunds will be processed, whenever possible, to the original payment method.
The time it takes for funds to appear will also depend on the procedures of the corresponding financial institution or payment platform.
9. Consumer rights
This policy does not limit or exclude any rights of revocation, return, compensation or any other non-waivable right that applies under Mexican law.
10. Contact
Kavan Overlanding
Email: info@kavanoverlanding.com
WhatsApp: +52 624 100 0147
Website: https://kavanoverlanding.com